NAICOM Complaint management system [Website]

Naicom is a Nigerian federal complaint management system designed specifically for insurance companies. The platform streamlines the process of filing, tracking, and resolving complaints, ensuring transparency and efficiency in addressing customer issues.

I contributed to Naicom by developing its backend using Node.js and Express.js for a robust and scalable application. MySQL was used to manage the database, ensuring secure and efficient data storage for complaints, user details, and resolution records.

Key Features I Implemented:

• Complaint Registration and Management: Backend logic to handle complaint submissions, updates, and status tracking.
• User Authentication: Secure login system for both customers and insurance company representatives.
• Role-Based Access Control: Differentiated permissions for administrators, insurance agents, and users.
• Data Analytics and Reporting: APIs to generate insights into the volume and status of complaints, aiding decision-making.
• Scalability and Security: Ensured the system can handle large-scale complaint data while maintaining strict data privacy.

Naicom showcases my expertise in backend development for large-scale systems, focusing on functionality, security, and scalability to meet federal standards.